The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Buffet!
“The buffet offered a diverse selection for both breakfast and dinner, ensuring everyone could find something tasty to enjoy.” view full review
Relaxing Onsen!
“The onsen was a tranquil escape, perfect for unwinding, especially when soaking in the open-air bath while gazing at majestic Mt Fuji.” view full review
Very nice Views!
“Our Japanese Western-style room was beautiful, with stunning views of Mt Fuji that transformed our mornings and evenings into lovely experiences.” view full review
Perfect Ambiance!
“The spacious room provided a serene living area, making our stay feel like a rejuvenating vacation, complete with cozy and comfortable bedding.” view full review
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
friendly staff
great location
room for improvement
far from Hakone-Yumoto Station
7.6/10
Very good
Rooms
7.4
Location
8.4
Service
7.5
Dining
8.0
Guest reviews
7.6/10
based on 11 reviews
8.3
8.3/10 based on 1680 reviews
Joseph
United Kingdom,
May
2024
7.8/10
The hotel had the charm of my grandma's attic, which I found cozy, but there is room for improvement, especially regarding the inclusion of our two children. The service was exceptional, with friendly and accommodating staff who made our stay pleasant. The location offered a beautiful view of Mt. Fuji, even though it was a bit out of the way. The dining experience was far from what I expected, but the variety of food options made up for it. Overall, a mixed experience with some highs and lows.
Rooms
7.0
The rooms had a nostalgic feel, reminding me of my grandma's attic, which I found charming. However, there is room for improvement to better accommodate families with children.
Service
9.0
The service was top-notch, with incredibly friendly and accommodating staff. The main concierge spoke excellent English, which was a plus. Check-in was a breeze, and the luggage delivery service was a nice touch.
Location
8.0
The location offered a beautiful view of Mt. Fuji, which was breathtaking. While a bit far from Hakone-Yumoto Station, the shuttle bus service and proximity to the rope way station made it convenient for exploring the area.
Dining
8.0
The dining experience was a pleasant surprise, with a variety of food options that exceeded my expectations. The mix of Western and Japanese cuisine provided a delightful culinary experience.
Facilities
7.0
The hotel facilities were satisfactory and met our needs during our stay.
friendly staff
room for improvement
John
United Kingdom,
May
2024
8.2/10
The hotel is nestled in a prime location, near popular attractions and halfway along the Hakone circuit, offering convenience for exploring. The rooms are lovely, featuring a private onsen, but could be pricey compared to other accommodations. The dining experience exceeded expectations, with a wide range of delicious Japanese specialties and Western options. The service, while helpful, had some language barriers and initial pricing confusion for children. Overall, a great choice for a relaxing getaway with minor drawbacks to consider.
Rooms
8.0
The Japanese-style rooms are nicer than other places I've stayed in Japan, and having a private onsen is a special touch.
Service
7.0
The staff who checked us in at the hotel in Hakone were helpful, although there were some language challenges and confusion over pricing for children.
Location
8.0
The hotel's location is convenient, near major attractions and with easy access to transportation options, but it can be far from certain stations, requiring additional travel time.
Dining
9.0
The dining experience was fantastic, offering a variety of freshly-made Japanese specialties and a mix of Western cuisine, although I did not try the guava jam.
Facilities
9.0
The hotel boasts great facilities, including a shuttle bus service and proximity to tourist attractions, adding value to the stay.
Great dining options
Language barriers
Walter
United States,
April
2024
8.2/10
The hotel rooms were quite spacious and did a good job of keeping sound out, but they appeared old and somewhat dirty. The service was wonderfully pleasant, although the price seemed a bit high for the experience. The location was not easy to access with big luggage, and it felt a bit overpriced considering the accessibility. The dining offered a wide variety of food, with especially good desserts and fruits. Overall, it's in a lovely area and ideal for visiting Mount Fuji.
Rooms
7.0
The rooms are spacious and keep sound out well, but they were a bit old and not very clean.
Service
9.0
The service was wonderfully pleasant, and the lady at the reception desk was very kind and helpful.
Location
8.0
The hotel is located in a lovely area near the cable car, perfect for visiting Mount Fuji, although accessibility with big luggage could be challenging.
Dining
9.0
The dining experience was great with a variety of food, especially delicious desserts and fruits.
Facilities
8.0
Overall, the facility was well-maintained and offered a pleasant dining experience.
Nicholas
United Kingdom,
March
2024
7.4/10
The hotel offers a mix of pros and cons, with comfortable rooms showcasing a view of Mount Fuji and a private Japanese garden. However, the rooms showed signs of wear and had a smoke smell lingering. The service was friendly but faced some issues regarding booking and smoking policy. The location is beautiful within the Japanese countryside, although accessibility with large luggage can be challenging. The dining experience was enjoyable with a variety of delicious options.
Rooms
7.0
The rooms had a view of Mt. Fuji, and the private Japanese garden was a nice touch, but they were showing signs of wear and had a smoke smell.
Service
6.0
The staff was friendly, although there were disagreements regarding booking and smoking policy.
Location
8.0
Located within the beautiful Japanese countryside near Mt. Fuji, the hotel offers stunning views but may pose challenges with big luggage.
Dining
9.0
The dining experience was delightful with a wide selection of tasty dishes.
Facilities
7.0
The hotel had nice dining options to enjoy but faced issues related to wear and smoke smell in the rooms.
Harry
United Kingdom,
March
2024
7.4/10
The hotel has a convenient location right off the Hakone Ropeway with beautiful surroundings. The rooms are a mix of traditional Japanese and Western style, needing some remodeling for a fresher look. The service was helpful, although some aspects like parked carts in the hall felt a bit untidy for the price point.
Rooms
7.0
The rooms have a blend of traditional Japanese and modern Western design but could use some remodeling for a fresher look.
Service
8.0
The staff went out of their way to pick us up when we were stranded, showing true kindness. However, some aspects like the parked carts in the hall outside our room felt a bit off for the price.
Location
9.0
The hotel is conveniently located right off the Hakone Ropeway, making it easy to access nearby attractions.
Dining
6.0
The dining experience was average, with some dishes being just okay. The smoked meat was a highlight.
Facilities
7.0
Facilities were decent, although there were some areas that felt a bit worn down, like the parked carts in the hall.
Johnny
United Kingdom,
February
2024
8.8/10
My stay at the hotel was absolutely delightful. The room, with its Japanese style decor and breathtaking mountain views, was both clean and comfortable. The staff couldn't have been more hospitable and went out of their way to assist us when we needed it. The location, surrounded by nature and offering stunning views of Mt Fuji, was truly exceptional. The dining experience was varied, offering a mix of Western and Japanese cuisine with a spectacular view of Mt Fuji. The facilities were well-maintained and convenient, making my stay even more enjoyable.
Rooms
9.0
The Japanese style room was spacious, big, and comfy with an amazing mountain view.
Service
8.0
The staff was very hospitable and went out of their way to assist us when needed.
Location
10.0
The hotel's location, surrounded by beautiful nature, offered truly great views of Mt Fuji and was conveniently situated near various sightseeing spots.
Dining
8.0
The dining options were varied with a mix of local and seasonal products, providing a delightful experience with a view of Mount Fuji.
Facilities
9.0
The facilities were modern and well-maintained, contributing to a comfortable stay.
Anne
United States,
January
2024
7.4/10
Paying a little more for the amazing mountain view was worth it, but the rooms could have been a bit cleaner; there were handprints on the window that weren't ours. The hotel could definitely use some remodeling as there were stains on the walls and the furnishings looked outdated. However, the service was very attentive and friendly, although limited by their English proficiency, and the parked carts and chairs in the hall outside our room all week made it feel a bit shabby for the price we paid.
Rooms
7.0
The rooms offered a stunning mountain view for a slightly higher price, but cleanliness could have been improved especially with handprints on the window not belonging to us. The decor and furnishings seemed outdated and in need of remodeling.
Service
6.0
The service was very attentive and friendly, albeit limited by the staff's English proficiency. However, the presence of parked carts and chairs in the hall outside our room throughout our stay detracted from the overall experience for the high price we paid.
Location
8.0
The location was absolutely incredible, situated on the top-most part of Hakone with a beautiful view and traditional yukata attire provided. However, accessibility was a challenge being up the hill and not easy to find.
Dining
9.0
The dining experience was fantastic with a great variety of Japanese and Western choices, although the prices made it quite an expensive stay. Homemade bread was a delightful touch.
Facilities
7.0
The hotel facilities were good overall, but the presence of parked carts and chairs in the hall outside rooms for such a high price felt shabby. However, the dining options were extensive and varied.
Beautiful location
Limited English proficiency
Paul
United Kingdom,
January
2024
7.2/10
The hotel had nice views from the simple rooms, and the private bath with a Mount Fuji view was amazing. However, the price might not match the quality compared to other places in Japan.
Rooms
7.0
The rooms were simple with a nice view, but not exceptional compared to other accommodations in the area.
Service
7.0
The staff was friendly and helpful, although there were communication challenges with English proficiency.
Location
8.0
The location was ideal for accessing nearby hiking trails and sights, but may be inconvenient without a car.
Dining
7.0
The food selection was good, with room for improvement in quality.
Facilities
7.0
The hotel offered decent facilities for a comfortable stay, but nothing extraordinary.
George
United Kingdom,
December
2023
7.4/10
The hotel offers traditional Japanese rooms with clean and well-equipped amenities. The spacious rooms provide an amazing view of Mount Fuji, and the food was faultless. However, the price may not align with the overall value for money.
Rooms
7.0
The traditional Japanese room was spacious with a great view of Fuji and had all the necessary amenities.
Service
6.0
The service was nice and helpful overall, but there was an issue of forgetting to return my boyfriend's passport during the check-in process, which caused some inconvenience.
Location
9.0
The location, just off the Hakone Ropeway, is excellent for exploring with easy access to hiking trails, Lake Ashi, and other interesting sights through public transport.
Dining
7.0
The dining experience offered a huge selection of delicious 'bouchees' but some dishes were tasteless. However, the cheese sandwiches were appetizing.
Facilities
8.0
Jerry
United States,
September
2023
6.6/10
I had a mixed experience at the hotel. The room provided towels for 2 nights, but unfortunately, the non-smoking room I booked had a strong cigarette smell, which was quite unpleasant. On the bright side, the morning view was stunning and felt like a luxurious escape in a Balinese setting.
Rooms
6.0
The room had a beautiful view for what we paid. However, the cigarette smell in a non-smoking room was off-putting.
Service
7.0
The service was friendly and polite, but there were a couple of hiccups during check-in, such as forgetting to return my boyfriend's passport. However, the staff was helpful when we had issues with the booking.
Location
8.0
The hotel’s location was excellent, just off the Hakone Ropeway to Togendai, making it convenient for exploring the area. Although it was a bit out of the way from Odawara station, the proximity to hiking trails and Lake Ashi made it appealing.
Dining
7.0
The dining experience was good, offering a variety of delicious options, although it was not spectacular. I particularly enjoyed the fish and chips.
Facilities
5.0
The hotel had basic facilities. However, the presence of parked carts and chairs in the hall outside our room for a week made it feel a bit shabby given the high price we paid.
Lovely area
Out of the way
Sue
United Kingdom,
August
2023
8.8/10
My stay at the hotel was an unforgettable experience. The rooms were spacious and styled with a mix of Japanese and Western influences, offering a huge space with a breathtaking view of Mount Fuji. The service was friendly and exceptionally helpful, going the extra mile to ensure my comfort. Although the location is up in the mountains, it provides the best views of Mt. Fuji for a slightly higher price. The dining options were a highlight of my trip, offering a wide selection of both Japanese and Western cuisine. Facilities were top-notch, ensuring a comfortable and enjoyable stay.
Rooms
9.0
The room was spacious and styled in both Japanese and Western ways, with a breathtaking view of Mount Fuji.
Service
9.0
The staff were friendly and went the extra mile to check and wrote to me on my arrival time.
Location
8.0
The location is great, conveniently located next to a ropeway stop with stunning views of Mount Fuji.
Dining
9.0
The dining experience was exceptional, offering a wide selection of both Japanese and Western style food.
Facilities
9.0
The facilities were top-notch, ensuring a comfortable and enjoyable stay.
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